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Terms of Service

Last updated: July 23, 2026

These Terms of Service ("Terms") govern your access to and use of HRMGridSystem (the "Service"), available at https://hrmgridsys.com ("we", "us", or "our").

By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree to these Terms, do not use the Service.

1. The Service

HRMGridSystem provides cloud-based HR tools that may include, depending on your plan and configuration:

  • Employee directory and profile management
  • Attendance, shifts, and timesheets
  • Leave management
  • Payroll-related processing support and payslips
  • Recruitment, onboarding, and offboarding workflows
  • Performance, assets, announcements, and related administration
  • Role-based access control and multi-tenant organization workspaces

We may add, modify, or discontinue features to improve the Service. Material changes that significantly reduce core paid functionality will be communicated through reasonable notice where practicable.

2. Eligibility and Accounts

  • You must provide accurate account information and keep it up to date.
  • You are responsible for safeguarding login credentials and for all activity under your accounts.
  • Organizations are responsible for inviting users, assigning roles/permissions, and promptly disabling access when employees leave.
  • You must not share administrator credentials or allow unauthorized access to your tenant.
  • We may suspend or restrict accounts where we reasonably suspect unauthorized use, security risk, non-payment, or violation of these Terms.

3. Customer Data and Your Responsibilities

“Customer Data” means data submitted to the Service by you or your users, including employee and HR records.

  • You retain ownership of Customer Data.
  • You grant HRMGridSystem a limited worldwide license to host, process, transmit, display, and back up Customer Data solely as needed to provide, secure, support, and improve the Service, and as described in our Privacy Policy.
  • You represent that you have all rights, notices, and lawful bases required to process Customer Data through the Service, including employee personal data under applicable employment and privacy laws.
  • You are responsible for the accuracy, quality, and legality of Customer Data and for how your users use the Service.
  • You must not upload unlawful, infringing, or malicious content.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful, harmful, fraudulent, or abusive purpose
  • Attempt to access other tenants’ data or any system you are not authorized to use
  • Interfere with, disrupt, overload, or compromise the Service or related networks
  • Probe, scan, or test vulnerabilities except with our prior written permission
  • Reverse engineer, decompile, or attempt to extract source code except to the extent permitted by law
  • Use automated means to scrape or harvest data from the Service except through documented APIs we expressly make available to you
  • Resell, sublicense, or provide the Service to third parties except as allowed in your subscription agreement
  • Circumvent usage limits, billing, security, or access controls

5. Subscriptions, Fees, and Taxes

  • Paid features are provided according to the plan, order form, invoice, or subscription terms presented to you.
  • Fees are due as stated on your billing documents. Late or failed payment may result in suspension.
  • Unless required by law or expressly stated otherwise in writing, fees are non-refundable.
  • You are responsible for applicable taxes, duties, and government charges, excluding taxes based on our net income.
  • We may change pricing for renewal terms with reasonable prior notice.

6. Intellectual Property

  • The Service, including software, interfaces, documentation, logos, and trademarks (including “HRMGridSystem”), is owned by HRMGridSystem and its licensors.
  • These Terms do not transfer ownership of the Service to you.
  • You may use the Service only as permitted by these Terms and your subscription.
  • Feedback you provide may be used by us to improve the Service without obligation to you.

7. Third-Party Services and Integrations

The Service may interoperate with third-party products (for example SSO/identity providers, email services, payment processors, or other business tools). Your use of third-party services is subject to those providers’ terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

8. Confidentiality

Each party may receive Confidential Information from the other. The receiving party must:

  • Use Confidential Information only for purposes related to the Service
  • Protect it with reasonable care
  • Not disclose it to third parties except to personnel and subcontractors with a need to know under confidentiality obligations

Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, rightfully received from another source, or required to be disclosed by law (with notice where legally permitted).

9. Privacy

Our collection and use of personal information is described in the Privacy Policy. By using the Service, you also acknowledge that Privacy Policy.

10. Service Availability and Support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency updates, or events beyond our control may affect availability. Support is provided through the channels we publish (including support@hrmgridsys.com) according to your plan.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” HRMGridSystem DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET ALL OF YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DATA LOSS WILL NEVER OCCUR. YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE BACKUPS OF CUSTOMER DATA WHERE YOUR PLAN OR PROCESSES REQUIRE THEM.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • HRMGridSystem AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  • OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO HRMGridSystem FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You will defend, indemnify, and hold harmless HRMGridSystem and its affiliates from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Customer Data
  • Your use of the Service in violation of these Terms or applicable law
  • Unauthorized access resulting from your failure to protect credentials or configure permissions
  • Dispute between you and your employees, users, or third parties regarding workplace data or employment matters

14. Suspension and Termination

  • You may stop using the Service at any time.
  • We may suspend or terminate access for material breach, non-payment, legal risk, security threat, or misuse.
  • Upon termination, your right to access the Service ends. We may delete Customer Data after a commercially reasonable retention/export window, unless law requires longer retention.
  • Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, and indemnification) will survive termination.

15. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. If you continue using the Service after changes become effective, you accept the revised Terms. If you do not agree, you must stop using the Service and, where applicable, cancel your subscription.

16. Governing Law and Disputes

These Terms are governed by the laws of Pakistan, without regard to conflict-of-law principles, unless a signed order form states otherwise. Courts located in Pakistan shall have exclusive jurisdiction over disputes arising from these Terms, except where mandatory local law requires otherwise.

17. General

  • If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
  • Our failure to enforce a provision is not a waiver.
  • You may not assign these Terms without our prior written consent; we may assign them in connection with a corporate reorganization or sale.
  • These Terms, together with any order form/subscription agreement and the Privacy Policy, are the entire agreement regarding the Service and supersede prior conflicting terms for the same subject matter.

18. Contact

Questions about these Terms:

Email: support@hrmgridsys.com
Website: https://hrmgridsys.com